Nonprofit Frequently Asked Questions

Table of Contents:

Who is NFG and why do I get a check(s) from you?

  • If you also subscribe to DonateNow, you already know this one—for the most part. As a DonateNow subscriber, you receive monthly checks or EFT of the donations your supporters contribute to your nonprofit.
  • However, if you are not a DonateNow subscriber, you still may receive a check or EFT from Network for Good because a donor has made a donation to your organization through our secure charitable giving system using your information in the GuideStar database. These donations could occur through or via one of our partners' websites like Causes, Crowdrise, the Capital One Giving Site and many others.

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How are where do I log into Network for Good's services and systems?

Whether you have DonateNow, Fundraising Fundamentals, donations via or some combination of offerings from Network for Good, you can always start your login process here:

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When and how will I receive donations?

Network for Good disburses donations on a monthly basis. Payments are sent on the 15th of each month and will include all donations made in the previous month. For example, donations processed in December will be paid on January 15th. Donations made to your organization will be sent to your organization's address as it appears in the GuideStar database unless you are registered for EFT (see below for more information about this convenient, “green” alternative to paper checks).

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How do I update my address information?

In order to ensure that any donations you receive via Network for Good (whether you're using us to process your donations, donors visit or supporters visit another partner's web site like, you need to make sure your nonprofit's address information is accurate in GuideStar's system.

Who/What is GuideStar? GuideStar is a nonprofit that connects people and organizations with information on the programs and finances of more than 1.7 million IRS-recognized nonprofits. Founded in 1994, GuideStar's mission is to revolutionize philanthropy and nonprofit practice by providing information that advances transparency, enables users to make better decisions, and encourages charitable giving. Network for Good relies on GuideStar's database of public charities to provide individuals with comprehensive information about charities that match their interests.

To update your physical address for listing on and our partners' websites:

Another resource we're happy to share is a video our friends at created: The GuideStar Exchange: A Step-By-Step Guide. This free training video provides a walk-through of the GuideStar Exchange (a free service offered by nonprofit industry leader GuideStar which allows nonprofit organizations to add and update information about their organizations to a master database used by 22,000 visitors every day) to help nonprofit organizations understand the process of adding and editing their information to this unique database.

The video looks at each section of the database and provides a brief overview of the value of the information, how it is used by visitors and how nonprofits can add new content to the database in order to have a more accurate and complete representation of their organization's mission, causes and progress.

For additional help related to updating your GuideStar page information, you may refer to the following:

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How do I set up & manage my page on

Network for Good is the donation processor for and we’re happy to get you started down this social networking path (though we highly encourage you to make sure you have both the other basics covered including website donation processing and email marketing). That being said, here are the two steps to add a Cause:

  1. Go to and join, or sign-in if you are already a member.
  2. To add your cause, click the "Start a Cause" button

For additional help with Causes, please refer to the following resources:

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