Network for Good Donation Processing Overview for MicroEdge's AngelPoints

How are charities vetted through Network for Good's giving system?
How does Credit Card giving work?
How does Disbursement Giving work?
What do Network for Good's fees cover?
Can my company cover fees for Credit Card Giving and/or Disbursement Giving?
How do nonprofits receive donations through Network for Good?

How does Network for Good ensure platform safety and security?
How Does Network for Good protect my privacy?
How does Network for Good support questions from our employees about their donations?
 

Network for Good is a social enterprise that empowers corporate clients and nonprofits to unleash generosity and advance good causes. Network for Good works with companies to help refine a cause strategy perfectly suited to business and philanthropic goals and implement effective cause initiatives powered by our proven donation platform.  They also help nonprofits raise funds for their missions through simple, affordable and effective online fundraising services and offer free training through our online learning center, interactive online community, and Nonprofit911 webinar series.   Network for Good has processed more than $900 million in donations for more than 80,000 nonprofits since our 2001 founding by AOL, Cisco and Yahoo. www.networkforgood.org/partner
 
Mission: To deliver the engine and expertise that organizations need to revolutionize giving and unleash generosity at a massive scale.
Vision: To unleash generosity, with compelling opportunities to do good in the world at every person’s fingertips.
 

MicroEdge has licensed Network for Good's proven donation processing functionality to power the back-end of AngelPoints Giving which offers employee giving, matching gift, and disaster relief solutions with an engaging user experience and easy-to-manage platform.

  • MicroEdge works with Network for Good to process all donations made through the AngelPoints Giving Module
  • Partnership launched in January 2011
  • Donations Processed
    • $222K in 2011
    • $798K in 2012
    • $1M+ in 2013 (through October)
  • MicroEdge leverages Network for Good’s technology to handle
    • Credit Card Giving (MicroEdge interface, Network for Good real-time processing)
    • Disbursement Giving for Payroll & Matching (MicroEdge interface, Network for Good disbursement)
    • Reporting (MicroEdge can access post transaction data and disbursement details)

How are charities vetted through Network for Good's giving system?

  • Network for Good uses GuideStar’s enterprise web services to verify that the recipient organizations are 501(c)(3) tax exempt organizations in the U.S. in good standing with the Internal Revenue Service and in compliance with the Patriot Act.
    • Church’s, religious schools, and other religious entities may not be listed on GuideStar, as they are not required to register with the IRS for a determination.  They can be added, however the organization will need to provide GuideStar with additional documentation/information. 
    • Any organization that has or plans on filing a 1023 or a 1024 with the IRS is not able to be listed on GuideStar through this process.  They must wait until the IRS issues a determination.
    • Organizations listed on GuideStar can opt-out of receiving donations from online payment processors like Network for Good.  Less than 1% of all charities fall into this category.
    • Please have the organization send their documentation to GuideStar either by fax or e-mail to:  757-229-8912, or e-mail to NPOServices@guidestar.org.  Please have the contact include a contact phone or e-mail in case we need to reach them.
    • Network for Good uses the GuideStar data to ensure that donation payments go to valid addresses; Network for Good checks every donation against GuideStar prior to processing checks for potential donation fraud prior to disbursement

How does Credit Card giving work?
Employees can make a tax-deductible credit card donation to any of the 1.4 million 501(c)3 public charities in GuideStar’s database. Network for Good will process the credit card, send an e-mail receipt to the donor and re-grant the donation to the donor designated charity. There is a 4.75% transaction fee deducted from the donation prior to disbursement. With pre-funding the fee can be added.
 
 Donation Features Included:

  • Anonymous donations
  • Recurring Giving via Card on File (COF) feature
  • Designations (specific non-profit fund) and Dedications (in honor or memory)
  • Transaction Processing Fee Coverage (with pre-funding)
  • Receipts configured to your company with custom text and subject line
  • Customer support for donations provided to donors via e-mail, phone, and chat.

How does Disbursement Giving work?
Typically used for payroll giving, matching grants, or donations that stem from payment sources other than credit cards, this functionality allows the AngelPoints platform to transmit a file to Network for Good for disbursement only. The transaction processing fee is 2.25%, if the client wants to cover the fee it can be added.
 
 Donation Features Included:

  • All donations can be aggregated by non-profit or by employee (donor)
    • If no donor information is shared, the donor is the company
    • If donor information is shared, depending on the employee’s preference, contact information will be shared with the non-profit
    • Requires an invoicing process directly with sub-licensee to fund the batch amount (and fees if desired)

What do Network for Good's fees cover?

Your company can choose to have donation transaction fees automatically added to or deducted from donations.  The standard set-up is for the fees to be deducted, but if you want them to be added or covered for your employees Network for Good can facilitate that. Network for Good incurs transaction fees in real-time for monthly donations processed so clients must pre-pay credit card or batch fees so they can be debited at the time of monthly disbursement.  See the process below.
 
Credit Card Giving: 4.75% tax-deductible processing fee per credit card donation.  This fee covers:

  • Transaction Security
  • Credit Card processing and banking fees (positive pay etc.)
  • Disbursing Funds via Check/EFT
  • State Registration
  • Customer Service (donors and nonprofits) via email, phone and chat
  • Reporting for Nonprofits
  • Training/Follow-Up for Nonprofits
  • Operational Exceptions (fraud, user errors, stale checks etc.)

 
Disbursement Giving: 2.25% tax-deductible processing fee per batch donation.  This fee covers:

  • Transaction Security
  • Disbursing Funds via Check/EFT
  • State Registration
  • Customer Service (donors and nonprofits) via email, phone and chat
  • Reporting for Nonprofits
  • Training/Follow-Up for Nonprofits
  • Coordination and reconciliation of payments from clients

Can my company cover fees for Credit Card Giving and/or Disbursement Giving?
Network for Good has a process that allows 100% of the donation go to the designated charity. If your company will be covering transaction processing fees, Network for Good will manage the reimbursement and replenishment of the transaction processing fees in the following manner:
 
For Credit Card Giving:

  • Your company would prefund an amount equivalent to 2 months of projected transaction processing fees; the “base fee coverage”
  • If that amount is below $25,000 donations per month, Network for Good will invoice your company at the conclusion of each month for that months transaction processing fees.
  • At the beginning of each month, Network for Good will reconcile the previous month’s donations and will deduct the corresponding transaction processing fee from the “base fee coverage”.
  • Network for Good will invoice your company for the amount deducted from the “base fee coverage”
  • Your company will pay out on the invoice bringing the “base fee coverage” back to whole.
  • During any given month, if the donation volume is trending high (possibly due to a disaster relief effort, or giving campaign), Network for Good reserves the right to invoice mid-month to ensure there is enough money to cover the fees.  Conversely, if the donation volume is lower than expected, your company may request a reduction in the “base coverage fee”  with the intention of keeping 2 months’ worth of expected volume in reserve.
  • At the contract close, your company may request for Network for Good to refund the entire unused amount of the “base fee coverage”.

For Disbursement Giving:

  • On a scheduled (I.e., Monthly or Quarterly) basis, AngelPoints would submit a batch file on behalf of your company.
  • Network for Good will process the disbursement file from AngelPoints.
  • Network for Good will invoice your company for the transaction processing fee + the total value of donations in the batch.
  • Your company will pay out on the invoice.
  • Network for Good will confirm receipt of payment.  The payment confirmation date will be the effective donation date.  Once confirmed, donations are eligible for payment to charities on the 15th of the following month.  

Receipting:  At the request of your company, Network for Good can provide a tax receipt for the replenishment of fees.  Please notify your account manager during implementation so that this can be arranged and scheduled.
 
Timing for Setup:  Depending on your company's payment cycle, a minimum of 2-3 weeks should be allowed for the setup from both a technical and accounting standpoint.

How do nonprofits receive donations through Network for Good?

  • Network for Good distributes funds to charities on a monthly basis. They disburse on the 15th of the month following the month in which a contribution was made. Charities are encouraged to register for Electronic Funds Transfer (EFT) with Network for Good so that they can electronically transmit donations to their organization's bank account. Organizations who are not registered for EFT are sent a paper check to the address we have on file for the organization.
  • Network for Good uses the addresses listed in the GuideStar database (www.guidestar.org). However, charities may elect to provide Network for Good with a different address than the one listed in GuideStar to which checks should be sent.
  • Network for Good provides hosted reporting which is accessible in real-time for any nonprofit organizations who have received donations via our giving system. They can use this data to reconcile the monthly checks they receive from Network for Good. They can also export the donation data to any CRM system.

How does Network for Good ensure platform safety and security?

Network for Good understands your company's concerns about safety and security and wants to assure you that we make every effort to safeguard your users' privacy when they make donations through our giving system.  Network for Good's mission is to help AngelPoints and other partners deliver the best user experience for digital donations, whether on your site or via a hosted solution on ours - in a convenient and secure manner. The information below spells out our privacy and security practices.  If you have any questions about this information, please do not hesitate to contact your account manager.

Privacy Policy
You can read Network for Good's privacy, security and disclosures statement here

PCI Certificate
Network for Good has been validated as a level 1 PCI Compliant Service Provider and our certificate is posted here

BBB Wise Giving Alliance
Network for Good is a Better Business Bureau Wise Giving Alliance accredited charity and the standards are posted here

Data Hosting
Network for Good’s servers are kept in a SSAE16 certified (formerly known as SAS 70) datacenter with 24x7 monitoring and the annual audit is available for review upon request 

Network for Good respects and protects the privacy of your employees (donors). Network for Good will never sell, trade or rent your employees' personal information to other individuals or companies. The information that you provide is used only to complete your employees' donation. With your employees' permission, their name and contact information will be provided to the charity supported through Network for Good. If your employees don't wish to share their name and contact information with the charity they are supporting through AngelPoints, they can choose to make their donation anonymously. Network for Good will not share their name or contact information.
 
Network for Good's website uses industry standard security measures to protect against the loss, misuse and alteration of the information under its control. All information is stored in a secure database.  You can read our privacy policy here: http://www1.networkforgood.org/privacy

How does Network for Good support questions from our employees about their donations?

  • Network for Good's standard partner FAQs are located at www.networkforgood.org/donationfaq and are they are updated regularly. 
  • Network for Good can best serve your donors via email at angelpoints@networkforgood.org.
  • Network for Good's support team is available Monday-Friday  9am - 7pm ET and 1-888-284-7978.  
  • Network for Good's Customer Service Representatives (CSRs) can handle all donor related questions like problems with a donation going through, questions about fees, receipts etc.
  • All employees are directed via the platform to email angelpoints@networkforgood.org with any questions about their donation, receipts etc. Network for Good has a department within our customer service queue for questions related to your giving sites.
  • If there is a true escalation, please send it to Dave Matusiak at dave.matusiak@networkforgood.org and cc matthew.rosenblatt@networkforgood.org  

Related Articles

HR