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4 Questions to Ward off Cause Marketing Backlash

14 hours 38 min ago

By Kate Olsen | @Kate4Good & Allison McGuire | @Calimcg

 

Consumers in the age of social media can smell disingenuous cause marketing a mile away. Plus, they now have the tools to broadcast the bad (and the good) with every share, tweet, and pin.

 

Greenwashing via PinterestThe consequences of poorly constructed cause marketing efforts are played out in real-time online and in the media. Watchdog groups like Breast Cancer Action’s Think Before you Pink project and BuyLessCrap.org’s (RED)ICU(LESS) campaign are quick to focus attention on companies that are perceived to put business goals ahead of social impact, especially as their campaigns relate to pink (or green or cause) washing – the act of making false or exaggerated claims that a product or company is socially or environmentally friendly.

 

To ward off any cause marketing backlash, clearly answer the following questions before embarking on your next campaign.

 

Keep reading...

The Container Store's Recession-Proof Strategy

Mon, 2013-06-17 00:00

By Allison McGuire @Calimcg

 

This is a continuation of a blog post on how The Container Store unpacks employee engagement.

 

Container Store employeesThe Container Store offers sustainable, lasting products. We were able to chat with Audrey Robertson, VP of cultural programs, community relations, and social media, about the company’s digital and cultural impact programs.

 

While The Container Store does great community outreach and disaster relief work, what surprised us most in this interview was the company’s laser focus on its employees.

 

Here are the ways The Container Store prioritizes its workforce:

 

Employees first. 

A-Team.

No HR needed. 

Recession-proof strategy. 

Conscious capitalists.

 

Keep reading for the details on how The Container Store puts its values to work...

Container Store: Unpacking Employee Engagement - #FF Feature

Fri, 2013-06-14 00:00

By Allison McGuire @Calimcg

 

Container Store employeesThe Container Store offers sustainable, lasting products. We know this because we’ve perused their online CSR gallery and bought myriad Container Store products too.

 

Kate Olsen and I had the chance to chat with Audrey Robertson, VP of cultural programs, community relations, and social media, about the company’s digital and cultural impact programs.

 

While The Container Store does great community outreach and disaster relief work, what surprised us most in this interview was the company’s laser focus on its employees.

 

Keep reading to discover how the company prioritizes its workforce...

Brain Science behind Giving

Wed, 2013-06-12 00:00

By Katya Andresen | @KatyaN4G

 

The following post was originally featured on Edelman's goodpurpose blog

Brain on Joy via PinterestHumans are inherently empathetic. Our brains are hardwired to relate to other people’s experiences. When we witness or imagine someone acting, our neurons fire the same way they would if we were undertaking the same action.

 

That’s why your heart races when your favorite athlete soars toward the basket or why the sight of a mother struggling to save her child from floodwaters causes you pain.

 

While our hearts translate empathy into helping another person, our brains have another reaction: We’re rewarded with happy feelings, thanks to a dopamine dose to our brain’s pleasure center.

 

If empathy is a preexisting human condition, and if it feels good to do good, then it should be easy-peasy to be a cause marketer. Take your product, slap on a pink ribbon, and watch people act.

 

Guess what? It’s not that easy.

 

Keep reading...

3 Reasons to Attend #NCVS

Mon, 2013-06-10 00:00

By Kate Olsen | @Kate4Good

 

Are you attending the Conference on Volunteering and Service this year?  Network for Good is looking forward to inspiring conversation about social impact and change this June 19-22 here in DC.

 

Bush-Bacon-Biden at NCVS 2012Why CSR practitioners should attend:

 

1) Cross-sector knowledge transfer and opportunities for collaboration

2) Inspiration from a broad range of speakers (celebrities included)

3) Opportunities to meet digital friends in real life – who knows what ideas will spark?

 

Keep reading...

Authentic Storytelling = Hallmark of CMF13

Fri, 2013-06-07 00:00

By Kate Olsen | @Kate4Good

 

900 lb baked Alaska via Common DreamsThe Cause Marketing Forum was abuzz last week with discussions about how brands and nonprofits can create lasting social good and connect better with consumers.  The theme of this year’s conference was authentic storytelling.  We talk about authenticity and human connection a lot on this blog.  And authenticity was even a theme of CMF12.  In marketing, and especially in cause marketing, it’s vital for brands to remain true to their values and just plain be human.

 

By now, the words ‘authentic’ and ‘story’ are commonplace as short form for what we cause marketers must strive for.  But what do they mean? 

 

Keep reading to find out what a polar bear and a 900 lb Baked Alaska has to do with cause marketing...

Winning at Corporate Volunteering

Wed, 2013-06-05 00:00
A version of this post appeared via VolunteerMatch's 3BL Media page.
 
Jessica Johnson of Prometheus Real Estate Group poses happily with Greg Price, Chief Services Officer at VolunteerMatch.By recognizing outstanding achievements in volunteer engagement by businesses, VolunteerMatch announced the winners of its annual Corporate Volunteer Awards.
 
Continuing to snag top prizes, Morgan Stanley and Old National Bank won Corporate Volunteer Programs of the Year for the second year in a row. AT&T and 1st Source Bank were recognized for their first year of success in the VolunteerMatch network. And four Prometheus Real Estate Group staff members were acknowledged for their contributions to further the practice of employee and consumer volunteer engagement by companies.
 
Here are the winners:
 
Employee Volunteer Program of the Year - Large business: Morgan Stanley
 
Employee Volunteer Program of the Year - Large business: Old National Bank
 
Breakout performances of the year: 1st Source Bank and AT&T
 
Volunteering champions of the year:
Terri Lynn Cardona, Mattson Hill, Jessica Johnson, Johanna Mendribil - Prometheus Real Estate Group
 
Check out their site to learn more about the 2013 VolunteerMatch Corporate Volunteer Awards.
 
 
 
 
 
 
 
 
Image via VolunteerMatch

Bringing Consumers Closer to Cause

Mon, 2013-06-03 00:00

By Kate Olsen | @Kate4Good


Research demonstrates that the closer we feel to a cause – and the closer we believe the company is to a cause - the more likely consumers are to act. So what is the takeaway for cause marketers? 

 

Hope is a character - via Humane Society of NY.jpgFocus on the personal connections of those who are part of your campaign.  If someone at your company has a personal reason your organization is supporting a cause, emphasize it.  If you are allowing consumers to choose their own causes as part of your cause initiatives, give them a way to share their personal stories.  And make sure your company is choosing a cause that seems a close fit. 
 

Keep reading...

Keeping Relevant: ROR

Fri, 2013-05-31 00:00

By Allison McGuire | @Calimcg

 

Did you know your brand’s social ID (think digital fingerprint) can rally external supporters?

 

Here’s Ted Rubin and Kathyrn Rose’s social checklist from their book Return on Relationships, (ROR) and my take on how you can use these items to boost the ‘good’ your company does.

 

1) Responsiveness.

 

Livestrong band.jpg2) Thought Leadership. A brand that plunges into cutting-edge campaigns is always popular. Think about SS+K’s Livestrong wristband design. In 2004, it was new, shiny, and meaningful—everyone wanted one. That’s a product with a true value proposition. Plus, they sold over 70 million bands, dedicating tens of millions to aid cancer research.

 

Now it’s a different story. Everyone has a rubber bracelet with an affiliated color campaign. While Livestrong has now expanded branding to incorporate other goods and events to stay ahead of the curve, the yellow band has left an indelible impression on the American public.

 

Go ahead, try something new. If the campaign is a complete flop, move on. If it’s a wild success, creativity for the win!

 

Keep reading...

ROR. It’s a Thing.

Wed, 2013-05-29 10:46

By Allison McGuire | @Calimcg

 

Return on Relationship - by Ted Rubin and Kathryn RoseWhen I first heard about the book Return on Relationship (ROR), I thought, well, yeah. That book could have literally been about anything—work, family, dating—and I would find the concept applicable.

 

Building solid relationships, without asking for anything in return, is key for companies looking to gain consumer loyalty and/or expand a trusted brand presence.

 

Social media marketing is a perfect way to do just that.

 

One thing worth remembering: social media marketing needs to be fully integrated into your company’s overall marketing plan. Digital engagement tools are useless when operating in a vacuum.

 

As Ted Rubin and Kathryn Rose write,

 

“Social integration is especially important around customer service, where the disparity between the customer experience in the social media channel and the customer experience in the traditional channel is a dangerous chasm. The result is a mixed message around customer service—an area where none of us can afford to be unclear or inconsistent.”

 

Rubin and Rose go on to explain how your brand’s social ID (think digital fingerprint) can be used to rally external supporters. I’ve noted their social checklist below, and added my take on how you can use these items to boost the ‘good’ your company does.

 

Keep reading...

3 Reasons for Tangible Cause Marketing

Fri, 2013-05-24 00:00

By Kate Olsen | @Kate4Good

 

Procter & Gamble's 1 Pack = 1 VaccineA few years ago, Proctor & Gamble launched a cause-related marketing campaign in South Africa. It was called “1 Pack=1 Vaccine,” and for every pack of diapers sold, a child was vaccinated against tetanus. It was wildly successful, boosting Pampers sales and resulting in 150 million vaccines.

 

A rival campaign didn’t fare so well. Its slogan was less tangible, not to mention wordy: “1 pack will help eradicate newborn tetanus globally.”

 

Be like P&G!  Here are 3 reasons for tangible cause marketing messages.

 

Keep reading...

Oklahoma Tornadoes: How to Help

Wed, 2013-05-22 00:00

By Allison McGuire | @Calimcg Kate Olsen | @Kate4Good

 

We're closely monitoring the severe storms and tornadoes in Oklahoma and surrounding states. Companies have asked us how they can support relief efforts. Here are our recommendations:

 

Oklahoma Tornadoes - Disaster ReliefDonate to one of the charities aiding Midwest disaster relief efforts. These include: 

 

  • The American Red Cross Central and Western Oklahoma Region Chapters within the region dispatched team members, opened three shelters, provided Mass Care, conducted bulk distribution and staffed local and state Emergency Operation Centers. 
  • Feeding America will deliver truckloads of food, water and supplies to impacted areas through its network of more than 200 food banks and 61,000 agencies. The organization's food banks will also set up additional dropoff sites.
  • The Salvation Army of Arkansas and Oklahoma is becoming active in disaster response to several areas as a result of weather related events.  The Salvation Army is providing mobile feeding units for first responders and survivors. 

 

Keep reading...

What Drives Digital Support for Causes

Mon, 2013-05-20 00:00

By Katya Andresen | @KatyaN4G

 

The following is a guest post from Network for Good's CSO & COO. A similar version originally appeared on her blog, Katya's Non-Profit Marketing Blog.

 

Social media for social good is growing. Georgetown University’s Center for Social Impact Communication and Waggener Edstrom Worldwide just released a new study that delves into the perceptions, behavior and motivations for cause support (locally and globally) among digitally engaged American adults.

 

Here are some of the most interesting findings:

 

Popular Causes on Social MediaPassion and pride drive people to post on causes: People who talk about causes online mostly (76%) do so to recruit others to their passion.  Looking like a nice or smart person were distant seconds to the desire to influence others in general, but when it came to Facebook users (see bottom of this post), the desire to publicly display support of a cause came in first.

 

Conversations about causes are occurring primarily online, whether people choose to support the cause online or off.  Social media is a go-to source of cause information, especially for global and faith-based causes.  More than 8 in 10 respondents agreed that social media is effective in getting people talking about causes and issues.  Animals and children topped the list of popular causes on social media (of course - puppies and babies win every time!).

 

Keep reading...

New Belgium Brews Millennial Happiness: #FF Feature

Fri, 2013-05-17 00:00

By Allison McGuire | @Calimcg

 

It’s not surprising that Millennials like beer. Everyone likes beer. Okay, maybe not everyone, but many, many people enjoy a cold brew. Through their core business values, profit model, and internal organization, one company is drawing Millennials left and right: New Belgium Brewery.

 

Through a series of “happy accidents” Katie Wallace found herself at New Belgium. The employee-owned business embodies happiness itself. I had a chance to chat with Wallace about her work, and why the company operates the way it does. All quotations are from Ms. Wallace.

 

New Belgium Brewery employeeStarted in co-founder Kim Jordan’s basement, the Brewery has always been a values-driven company. Not surprisingly, that attracts a certain type of employee: Explains Wallace, “We have a director of fun.”

 

Being human. Jordan’s background in social work and marketing has brought a human touch to a business that is all about people. For starters, she insisted on New Belgium being employee-owned, with an open-book management policy.

 

“Honoring our humanness – we’re not machines – unlocks this amazing power in the business, making us more profitable and successful in the long run.”

 

Keep reading...

‘Good’ Consumption Grows

Thu, 2013-05-16 00:00

By Allison McGuire | @Calimcg

 

You can read our COO/CSO Katya Andresen’s take on this data here.

 

Here’s a headline I like reading: Consumers Care about Buying from Socially Responsible Brands Now More Than Ever. It’s some good news from my favorite print magazine, Fast Company.

 

Good.Must.Grow., a socially responsible marketing company, recently conducted a poll of 1,015 Americans around conscious consumerism, and the results are encouraging. In 2011, 18% reported buying from socially responsible companies. In 2012, that number jumped to 30% saying they plan to purchase more goods from these companies.

 

What’s perhaps most interesting is that while 31% said they sought out socially responsible companies, 25% said they “avoided buying products from a company specifically because it wasn’t socially responsible”.

 

Good.Must.Grow. data

 

 Keep reading...

TalentZoo's 5 I's of Employee Engagement

Wed, 2013-05-15 06:44

By Allison McGuire | @Calimcg

 

This is a continuation of yesterday's post.

 

Good tea label via Pinterest

Let’s face it: Engaged employees are the best. I don’t mean the best at their jobs—although that can be true—I mean the most spirited, zestful people.

 

TalentZoo recently explored the ‘5 I’s’ of employee engagement. Definitely check out the post in its entirety, and find part II of our take below.

 

1) Inform.

2) Inspire.

3) Instruct. As we’ve mentioned before, everyone can use professional skillset enhancements—especially Millennials. By providing employees with clear directives and leadership opportunities, you set them up to succeed.

 

Keep reading...

New eGuide: The Brainiac's Guide to Cause Marketing

Wed, 2013-05-15 00:00

By Kate Olsen @Kate4Good

 

Research shows that, above all, emotion is what galvanizes people to act. 

 

The Brainiac's Guide to Cause MarketingPeople support causes because they feel something, not because they think something.  In fact, if you make people stop and think, they tend to do less good.  So what does research about emotion and giving mean to the cause marketer? 

 

Today, we release a brand new eGuide - The Brainiac's Guide to Cause Marketing by our own COO and CSO Katya Andresen - that explores how people’s minds really work, and what that means for your next campaign. By understanding how people think, you'll learn how to make them act.

 

Keep reading for a taste of what you'll get...

From Investment Banking to Mushroom Farming?

Tue, 2013-05-14 00:00

By Allison McGuire | @Calimcg

 

Soon-to-be college graduates Nikhil Arora and Alejandro Velez learned how gourmet mushrooms could be grown out of recycled coffee grounds. The idea – intriguing if nothing else – made them think: Should they forgo stable careers in the banking world for innovative entrepreneurship in the…mushroom world?

 

As you might have guessed, the answer is yes.

 

Back to the RootsIf you can believe it, initial interest from Whole Foods and Chez Panisse, along with a grant from their university, gave them the courage to create Back to the Roots—turning Arora and Velez into “full time urban mushroom farmers”.

 

Their mission is simple: To make food personal again through the passionate development of tools that educate and inspire, one family at a time.

 

As are their values: Hustle. Passion. Family. Universal Happiness.

 

 Keep reading...

Communicating CSR Values: Sodexo

Mon, 2013-05-13 00:00

By Allison McGuire | @Calimcg

 

This is a continuation of a Follow Friday Feature with Sodexo.

 

Sodexo is a massive global quality of life services company, reaching 75 million people on a daily basis. In spite of its size, Sodexo is committed to the local communities it touches, keeping its 425,000 employees engaged, communicating those core CSR values, and giving back.

 

I was able to learn more about how such a big company communicates its CSR values, through an interview with Neil Barrett, Sodexo’s Group VP of Sustainable Development. All italicized text is that of Mr. Barrett’s.

 

Sodexo’s Better Tomorrow Plan is structured around  four pillars and sets out 18 defined commitments. 

 

This structure governs who we are, what we do and how we engage with our clients, consumers, suppliers, and communities, in fact all of our stakeholders in order to be a responsible company.

 

But that is a lot of initiatives to remember, so in order to share them with the general public, we looked for common themes and came up with those four communications priorities, based on what our research said people cared about most...

 

The four macro themes of Sodexo’s CSR communications are:

 

Sodexo employee1) A responsible employer: Our commitments as an employer talk about who we are as a company, with our commitments to diversity and inclusion, health and safety, human rights and developing our employees.

 

Keep reading...

How Sodexo Stays Local: #FF Feature

Fri, 2013-05-10 00:00

By Allison McGuire | @Calimcg

 

Sodexo is a global quality of life services company, reaching 75 million people on a daily basis. In spite of its size, Sodexo is committed to the local communities it touches and keeping its nearly half a million employees engaged in its mission and values..

 

Through an interview with Neil Barrett, Sodexo’s Group VP of Sustainable Development, I was able to learn more about how such a big company can be so personal. All italicized text is that of Mr. Barrett’s.

 

On being a local, global company:


Sodexo EmployeesThe importance of being local, and recognizing the local impacts we have, is essential to our business.
 We have operations on 34,000 sites, ranging from one or two people to teams with several hundred employees. Those employees, 97 percent of whom are from the community in which they are working, are our direct connection to that community. The lives they touch every day – at work and during their non-working hours are in their local community.

 

Keep reading...

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