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Network for Good Job Opportunities

Network for Good is a dynamic, technology-based Internet-nonprofit and a key player in 21st century philanthropy. We are an organization that leverages social entrepreneurship and business acumen to meet the ever-growing philanthropic needs of individuals and nonprofit organizations.

Network for Good envisions a world where generosity is unleashed, with opportunities to give back at every person’s fingertips. To achieve this vision, Network for Good empowers nonprofits and partners with the platform, marketplace and know-how to scale generosity and advance good causes. In just 10 years, Network for Good has helped more than 150,000 nonprofits distribute over $600 million in donations.

Current Available Positions:

Please note: The Administrative Assistant position posted on Craigslist is not affiliated with Network for Good. If you have any questions or concerns, please contact us at resumes@networkforgood.org

Customer Success Specialist (Bethesda, MD)
 

Network for Good is seeking a Customer Success Specialist to be part of a dynamic team of individuals dedicated to helping nonprofits raise funds and communicate with donors online.  This individual is responsible for assisting in all aspects of creating successful and satisfied customers, including implementing new account orientation, achieving renewals for annual customers and finding ways to delight customers.

The Customer Success Specialist strives to find ways to help ensure our customers are successful in their efforts to raise money for their cause. This position requires an individual dedicated to customers and with marketing prowess in order to touch over 6,000 nonprofit customers. The position reports to our Customer Success Manager and collaborates with all customer facing teams within the organization.

Primary Job Responsibilities

  • Manage and implement 30-minute account orientation calls for new customers in conjunction with the Customer Experience Manager
  • Provide superior customer support via email and telephone to nonprofit customers
  • Work with team to gather market intelligence related to customers and improve win-back strategies to keep customer attrition low and success high
  • Implement outreach plan to encourage renewal of annual subscribers
  • Participate in cross-functional team meetings and bi-monthly Customer Success meetings
  • Assist with special projects pertaining to Customer Success
  • Assist Customer Success Manager in reporting on results of initiatives designed to increase customer success and retention
  • Assist in implementing targeted customer communications

Required Qualifications

  • Must be self-motivated and eager to be part of a fast-paced, results-drive team
  • Unfailingly customer-oriented and passionate about improving the customer experience
  • Excellent written communication skills
  • Friendly phone demeanor
  • Solutions-oriented with creative approaches to challenges
  • 2 - 3 years of experience in customer service or marketing
  • Bachelor’s degree or equivalent experience
  • Must have a high level attention to detail and accuracy
  • Must work well across multiple teams
  • Must have the ability to multi-task and juggle shifting priorities and deadlines
  • Experience with a CRM interface, preferably Salesforce.com

Additional Qualifications

  • Working knowledge of Windows-based applications, including Microsoft Office products
  • Working knowledge of SaaS products and web-based applications
  • Comfortable analyzing customer data
  • Understanding of the fundraising and donor management process useful
  • Knowledge of nonprofit or philanthropic sectors is desirable
  • Candidates submitting an application must have legal authorization to work in the United States

The responsibilities of this job serve as a microcosm of Network for Good’s organizational culture:  we are a nonprofit that operates with the soul of a charity and the savvy of a business.  People who thrive at Network for Good are those that enjoy doing good in a fast-moving, mold-breaking working environment that’s always focused on achieving results.  We live by our motto: “do good, feel good,” and just as importantly, by our business plans. 

To apply, please send a cover letter and resume to resumes@networkforgood.org

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Summer Nonprofit Marketing Internship (Bethesda, MD)
 

Network for Good is a dynamic, technology-based Internet-nonprofit and a key player in 21st century philanthropy. We are an organization that leverages social entrepreneurship and business acumen to meet the ever-growing philanthropic needs of individuals and nonprofit organizations.

Network for Good envisions a world where generosity is unleashed, with opportunities to give back at every person’s fingertips. To achieve this vision, Network for Good empowers nonprofits and partners with the platform, marketplace and know-how to scale generosity and advance good causes. In just 10 years, Network for Good has helped more than 150,000 nonprofits distribute over $600 million in donations.

Position Overview
Network for Good seeks an energetic, creative, extremely organized and detail-oriented Summer Nonprofit Marketing Intern to help the nonprofit marketing team get our training, expertise and products in the hands of as many nonprofits as possible, so they can conduct stellar online outreach to advance their missions. 

Job Responsibilities

  • Develop a channel partner outreach plan consisting of popular nonprofit bloggers, state association and nonprofit federations
  • Pitch Network for Good content to channel partners
  • Create landing pages for Network for Good’s training resources
  • Assist with Network for Good’s highly popular and well-regarded Nonprofit 911 webinars, weekly e-newsletters, eBooks and online community
  • Respond to inbound inquiries from customers and prospects regarding nonprofit marketing activities

Qualifications

  • Strong communication, interpersonal and writing skills
  • Ability to work independently, prioritize and multitask on several projects simultaneously
  • Strong computer skills, including working knowledge of Microsoft Office, social media and web-based tools

This internship is for approximately 16 – 20 hours per week for 8 weeks.

Please send a resume and cover letter to resumes@networkforgood.org Candidates submitting an application must have legal authorization to work in the United States without sponsorship.

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Marketing Campaigns Manager (Bethesda, MD)

  • Do you live and breathe data?
  • Do you love solving problems by taking an empirical approach to your work?
  • Are you a collaborative leader who can mentor and motivate others?
  • Are databases and spreadsheets your friends?

Then the Marketing Campaigns Manager may be the perfect position for you!

At Network for Good we have the privilege of interacting with thousands of nonprofits each month.  We need your help to get the right online fundraising tools and training to the right nonprofits at the right time, in order to achieve our mission and generate revenue for our organization.

We’ve invested in a state-of-the-art tool, called Marketo, to analyze and automate our marketing efforts.  Now we need your help in providing the strategic and tactical know-how to drive great results.

Specifically, as the Marketing Campaigns Manager you will:

  • Lead the design and execution of marketing campaigns for Network for Good
  • Design and coordinate lead generation and lead nurturing programs to produce qualified leads for our fundraising sales team
  • Design and implement lead scoring for our organization
  • Drive revenue via direct sales through our website
  • Lead a small team of marketing employees and working with several vendors
  • Own our relationship with Marketo and be deeply involved in decisions around Salesforce usage
  • Work closely with our Content Strategist to develop and market content to drive interest in NFG and continue to build our brand as the thought-leader in online fundraising and outreach for small-to-medium sized nonprofits
  • Define metrics to measure and continually improve the efficiency and effectiveness of our marketing campaigns and drive revenue for the organization
  • Analyze and report on these key metrics on a regular basis with the senior management team
  • Help to inform our overall marketing strategy

Desired Skills & Experience

  • 5 – 7 years of experience and proven success in building complex online marketing campaigns that drive revenue
  • Hands on experience with marketing automation tools (e.g. Marketo or Eloqua)
  • Hands on experience with Salesforce
  • Experience working closely with a sales team
  • Experience in building closed-loop reporting systems/marketing metrics
  • Ability to think logically and analytically to solve complex problems
  • Understanding of key online marketing strategies and concepts

Personal Characteristics

  • You are highly analytical and are very comfortable with data.
  • You are technically savvy and very comfortable with software applications.
  • You thrive on meeting financial results and adding value through your work.
  • You are a team player and have excellent interpersonal skills.
  • You are an outstanding writer.
  • You enjoy a challenge and thrive in a fast moving entrepreneurial organization.
  • You are a collaborative leader who can mentor and motivate others.
  • You are eager to take on an unusually high level of responsibility at a fast growing organization.

About Network for Good

Network for Good (NFG) envisions a world where generosity is unleashed, with opportunities to give back at every person’s fingertips. To achieve this vision, Network for Good empowers nonprofits and partners with the platform, marketplace and know-how to scale generosity and advance good causes. In just 10 years, Network for Good has helped more than 83,000 nonprofits distribute over $640 million in donations.

This job is a microcosm of Network for Good’s culture: We are a nonprofit that operates with the soul of a charity and the savvy of a business.  People who thrive at Network for Good enjoy doing good in a fast-moving, mold-breaking working environment always focused on results.  We live by out motto: “do good, feel good,” and just as importantly, by our business plans.

To apply, please send a resume and cover letter to resumes@networkforgood.org. In your cover letter, please provide an example of a successful marketing campaign that you planned and coordinated and describe the results you achieved. Candidates submitting an application must have legal authorization to work in the United States without sponsorship.

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Business Development Manager, Corporate Partnerships

Network for Good envisions a world where generosity is unleashed, with compelling opportunities to give back at every person’s fingertips. To achieve this vision, Network for Good empowers nonprofits and partners with the platform, marketplace and know-how to scale generosity and advance good causes. In just 10 years, Network for Good has helped more than 83,000 nonprofits distribute over $640 million in donations.

Network for Good seeks a Business Development Manager interested in cultivating corporate partnerships in an entrepreneurial organization. Network for Good enables cause marketing initiatives and charitable giving solutions on company websites through partnerships with Causes.com (leading social good application on Facebook), Capital One, Crowdrise, YourCause and several others including our founding partners AOL, Yahoo! and Cisco. Network for Good is a key player in cutting edge charitable giving initiatives and seeks a business development professional to grow our core licensing model in support of our mission to make it easy to give to any charity, anywhere online.

The ideal candidate is a self-starter who is confident with his or her ability to effectively advance existing lead relationships, aggressively target new partnership opportunities and close deals. This position will assist the Partnership Team with proactively cultivating leads via the Salesforce.com CRM database, qualifying all incoming leads, negotiating new partnerships and contracts and keeping a pulse on marketplace needs and trends. We are looking for a blend of sales, business development and strategic client services skills.

In short, you will be expected to use your energy and talents to get our products and solutions in the hands of as many corporations as possible, many of whom are focused on ways to weave philanthropy into their brands so they can strengthen their relationships with their customers.  Check out www.networkforgood.org/partner and www.companiesforgood.org for more information.

Responsibilities

Partnership Leads and Sales (70%):

  • Generate partnership leads among corporations looking to ‘do good’ by enabling online donations to charity, hosting a social media or disaster relief campaigns or rewarding customers or employees with The Good Card ®
  • Manage existing lead opportunities through sales cycle
  • Negotiate both standard and strategic deal terms and close contracts
  • Screen incoming prospects for partnership potential; in particular, evaluating how their strategic goals in philanthropy map to our corporate solutions
  • Inform marketing efforts based on marketplace demand and competitive positioning
  • Create tailored pitches to different segments of customers that demonstrates Network for Good’s unique partnership positioning as a provider of both the technology and expertise to execute successful charitable giving programs and campaigns
  • Maintain record of client needs; synthesize this information as needed into product enhancements ideas
  • Attend conferences and networking sessions to establish Network for Good’s name in the cause marketing and corporate responsibility space

Competitive Analysis and Pricing (30%):

  • Manage reports and dashboards in the Salesforce.com CRM to track and report on the effectiveness of our lead generation programs
  • Perform competitive and market research to identify leads
  • Collect key research and data supporting our partnership model and pricing
  • Maintain and evolve pricing strategy for licensed products and contribute creatively in product development that would add value to Network for Good via partnership

Experience and Qualification

  • Bachelor’s degree (MBA preferred) or equivalent experience with 5+ years related professional experience
  • Solid knowledge of the CSR space, online technology and the Internet, and passion about Web 2.0, blogs, social networking, etc. Ability to understand Network for Good's technology-driven model and experience with selling to fortune 500 corporations
  • Knowledge of Salesforce.com (or similar CRM database) required
  • An upbeat, dedicated, client-oriented professional who has proven experience securing meetings (on the phone, in-person and over email) and closing deals
  • Strong communication, interpersonal skills with an ability to multitask in selling multiple products simultaneously
  • Travel to meetings and conferences will be required
  • Candidates submitting an application must have legal authorization to work in the United States

The responsibilities of this job serve as a microcosm of Network for Good’s organizational culture:  we are a nonprofit that operates with the soul of a charity and the savvy of a business.  People who thrive at Network for Good are those that enjoy doing good in a fast-moving, mold-breaking working environment that’s always focused on achieving results.  We live by our motto: “do good, feel good,” and just as importantly, by our business plans. 

To apply, please send a resume and cover letter to resumes@networkforgood.org

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UI Developer

To support our growing business, Network for Good is seeking an energetic and hard-working Front End Developer to be part of a dynamic team of individuals dedicated to helping nonprofits raise funds and communicate with donors online. This individual will report to the VP of Technology and will work closely with program managers, offshore and on-shore engineering teams, and occasionally business users. This individual needs to be comfortable working in a complex engineering environment (.NET Platform) that also utilizes Salesforce.com. This individual will be the go-to person for front-end development and troubleshooting.

Job Responsibilities

  • Work closely with back-end developers to find ways to push the limits of modern Web technologies to create the best user experience; ensure that the visual structure of the UI remains consistent across multiple components and browsers
  • Lead definition and documentation of front-end coding standards. Enforce best practices in front-end development
  • Implement user-friendly UI design with HTML, CSS and JavaScript
  • Participate in UI design discussions and evaluations
  • Work in a matrix team environment that includes product management, software development, quality assurance and information development

Position Requirements

  • Bachelor degree in Computer Science or Engineering, or equivalent experience or training
  • 3+ years of professional experience working as a front-end developer implementing web applications that are compatible with multiple browsers on multiple Operating Systems
  • Must have strong programming skills in CSS, html and xhtml
  • Must have experience with at least one JavaScript library, with JQuery preferred
  • Must have experience as a member of a team using a version control system
  • Ability to work on tight deadlines and keep up with our fast paced, ever-growing environment
  • Experience with XML or JSON based web services is a plus
  • Familiarity with Microsoft IIS (IIS 6 and/or IIS7) and ASP.NET is a plus
  • Candidates must have legal authorization to work in the United States

To apply, please send a resume and cover letter to resumes@networkforgood.org. (Including code samples in your application is highly recommended).

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Fundraising Sales Consultants (Bethesda, MD)
 

Are you exceptional sales person who is also interested in making a difference in the world? Do you crave a working environment that is upbeat, positive and focused on both mission and results? Are you ready to use your prodigious relationship-building skills to help unleash more generosity in the world?

Then the Fundraising Sales Consultant might be the perfect position for you!

Network for Good seeks an energetic, self-starter – ideally a do-gooder with a passion for sales - to join the Sales Team. You will be expected to use your remarkable talents to get our products and training in the hands of as many nonprofits as possible, so they can raise more money online to advance their missions.  You will also aid in the development of a multi-unit sales program and potentially prospect for and close multi-unit, complex sales.   Check out www.networkforgood.org/npo for more information on the services we offer. 

Qualifications:

We're out to find smart, energetic and compassionate people with 1-3 years of experience to lead over-the-phone demos for prospective customers, teach nonprofits the benefits and ROI of online fundraising and manage the sales cycle from prospecting to close.  As for skills, we're keen on finding someone who is well-rounded, enthusiastic, great with people and comfortable spending lots of time on the phone. The ideal candidate should be able to work independently and as part of a team, while taking on an unusually high level of responsibility at a fast-growing organization. This position requires sound judgment with a detailed understanding of our products and the nonprofit marketplace. Experience using Salesforce.com is helpful. Software sales and nonprofit experience are a plus.

To apply, please send a resume AND cover letter to resumes@networkforgood.org. In your cover letter, please describe how you would get our tools and services in the hands of as many nonprofits as possible, and also how you would help drive the revenue goals of our organization. Candidates submitting an application must have legal authorization to work in the United States.

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