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Network for Good Job Opportunities

Network for Good is a dynamic, technology-based Internet-nonprofit and a key player in 21st century philanthropy. We are an organization that leverages social entrepreneurship and business acumen to meet the ever-growing philanthropic needs of individuals and nonprofit organizations.

In addition to being one of the top destinations where consumers can search for donation and volunteer opportunities, Network for Good has developed a customer base of thousands of nonprofits, to whom it supplies the online transaction, marketing and CRM tools and services needed to increase fundraising, volunteerism and donor recruitment and management via the Internet.

Current Available positions:


User Interface Designer

Organization and Position Overview:
Imagine what the world would be like if every time you were inspired to help someone or something, you could -- with just a few clicks of a mouse, anywhere online. That’s the mission of Network for Good.  We make it simple and affordable for all nonprofits, of any size, to recruit donors and volunteers via the Internet, and we make it as easy to donate and volunteer online as it is to shop and bank online.

To support our growing business, Network for Good is seeking an energetic and hard-working User Interface Engineer to be part of a dynamic team of individuals dedicated to helping nonprofits raise funds and communicate with donors online. This individual will report to the VP of Program Management and will work closely with program managers, off-shore and on-shore engineering teams, and occasionally business users. This individual needs to be comfortable working in a complex engineering environment (.NET Platform) that also utilizes Salesforce.com. This individual will be the go-to person for front-end design, development and management. (Note: This position is available for our Bethesda, Md. office.)

Job Responsibilities

  • Manage the overall visual design for the application; create design concepts, rapid wireframes, screen mock-ups and prototypes of interfaces to be used as a blueprint for content and technical development
  •  Work in a matrix team environment that includes product management, software development, quality assurance and information development
  • Work closely with back-end developers to find ways to push the limits of existing Web technology to create the best possible user experience; ensure that the visual structure of the UI remains consistent across multiple components and browsers
  • Lead definition and documentation of style guidelines, design principles and UI concepts

Position Requirements

  • Bachelor degree in Computer Science, Graphic Design or Engineering or equivalent experience
  • 3+ years professional experience working as a UI engineer implementing web applications
  • 3+ years of experience with Drupal, HTML, XML, SQL JavaScript and C#
  • Experience with SOAP, IIS, and .NET is a plus
  • Experience with Salesforce.com and multi-tenant SaaS preferred
  • Ability to work on tight deadlines and keep up with our fast paced, ever-growing environment
  • Candidates submitting an application must have legal authorization to work in the United States

About Network for Good
Network for Good is one of the Internet's leading charitable resources; founded in 2001 by AOL, Cisco, and Yahoo! Since inception, Network for Good has processed over $275M in donations to 35,000 charities. 

We are a nonprofit that operates with the soul of a charity and the savvy of a business.  People who thrive at Network for Good are those that enjoy doing good in a fast-moving, mold-breaking working environment that’s always focused on achieving results.  We live by our motto: “do good, feel good,” and just as importantly, by our business plans. 

To apply please send a resume and cover letter to resumes@networkforgood.org. Please include references to samples of your work.

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Development Manager

Organization and Position Overview:
Network for Good is an energetic, growing, internet nonprofit founded by AOL, Yahoo! and Cisco focused on helping small nonprofits address their biggest challenge: raising money. Our mission is to level the technology playing field for these nonprofits, making it easier for donors to connect with them in new and different ways. To date we’ve helped more than 150,000 nonprofits and have distributed $350 million in donations.

We are seeking an energetic, organized Development Manager to assist Network for Good in securing its own funds to achieve its mission.  These resource development activities include identifying and networking with prospective funders, writing proposals, coordinating and attending funding meetings, and assisting the CEO with related outreach. (Note: This position is available for our Bethesda, Md. office.)

Qualifications:
Beyond a passion for helping others and the ability to multi-task, prioritize, and manage time effectively, we are looking for someone with 4-6 years of professional experience with the following attributes:

  • Bachelors degree or equivalent experience.  MBA a plus.
  • Business development, fundraising, marketing or sales experience.
  • Excellent communication skills – particularly written.
  • Excellent interpersonal skills, particularly as it relates to networking.  Seeking an energetic, highly ambitious individual who is organized and exhibits good attention to detail.
  • Nonprofit experience is a plus.
  • Candidates submitting an application must have legal authorization to work in the United States

Job Responsibilities:

  • Assist with resource development activities including identifying funding opportunities, writing proposals, writing post-project evaluations, attending funding meetings and conducting meeting preparation with Network for Good’s CEO.
  • Develop and implement strategic communications to inform contributors of new services and target further fundraising efforts; assist with fundraising outreach and management efforts.
  • Support Network for Good’s CEO with special projects
  • This position will report directly to Network for Good’s CEO and does not require management of staff.

About Network for Good
The responsibilities of this job serve as a microcosm of Network for Good’s organizational culture:  We are a nonprofit that operates with the soul of a charity and the savvy of a business.  People who thrive at Network for Good are those that enjoy doing good in a fast-moving, mold-breaking working environment that’s always focused on achieving results.  We live by our motto: “do good, feel good,” and just as importantly, by our business plans. 

To apply, please send a resume and cover letter to resumes@networkforgood.org. Please include a writing sample along with your resume and cover letter. 

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Customer Support Specialist

Network for Good is seeking a passionate and hard-working Customer Support Specialist who strives to provide each customer with a stellar experience. Our support team is responsible for maintaining a fan-base of happy customers and providing feedback on ways we can better serve their needs. Our representatives work closely with each other to solve problems and create innovative solutions for our community of donors and nonprofits. The right person for this role enjoys going the extra mile to provide quality customer care. This position reports to our Director of Customer Programs. (Note: This position is available for our San Francisco, Calif. office.)

A qualified candidate is able to:

  • Convert concerned customers into fans of Network for Good through superior customer service
  • Clearly communicate instructions and guidance, both through stellar written and oral communication
  • Explain technical concepts and solutions to non-technical users
  • Work well as a part of a team – enjoy collaborating with others and possess a strong interest in serving others
  • Handle challenging situations with poise and grace
  • Suggest ideas or feature requests that will better serve our community
  • Patiently navigate through multiple applications and services; handle support on multiple platforms via phone, email and live chat correspondence
  • Quickly grasp the ins and outs of multiple products and systems as well as policies and procedures


Job Responsibilities:

  • Provide outstanding customer correspondence via phone, email and chat
  • Troubleshoot and report technical issues as needed
  • Collaborate with our partner marketing team to support campaigns and partner giving sites
  • Gather feedback from customers to improve existing services 
  • Coordinate special projects that relate to customer service operations


Qualifications:

  • An extraordinary service-oriented attitude
  • Bachelors degree or equivalent experience with minimum of 1 year of customer service experience
  • Experience with working in a CRM system, Salesforce.com experience preferred
  • Working knowledge of social media and web-based tools
  • Knowledge of nonprofit or philanthropic sectors desirable
  • Candidates submitting an application must have legal authorization to work in the United States


About Network for Good
The responsibilities of this job serve as a microcosm of Network for Good’s organizational culture: we are a nonprofit that operates with the soul of a charity and the savvy of a business. People who thrive at Network for Good are those that enjoy doing good in a fast-moving, mold-breaking working environment that’s always focused on achieving results. We live by our motto: “do good, feel good.”

To apply, please send a resume and cover letter that explains your qualifications and desire to offer first-class support to Network for Good’s customers to: resumes@networkforgood.org

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Product Support Specialist - EmailNow

Network for Good is seeking a passionate and hard-working Product Support Specialist (for our email product) who strives to provide each customer with a stellar experience. Our support team is responsible for maintaining a fan-base of happy customers and providing feedback on ways we can better serve their needs. Our representatives work closely with each other to solve problems and create innovative solutions for our community of donors and nonprofits. The right person for this role enjoys going the extra mile to provide quality customer care and will specialize in helping nonprofits use our email communication product (called EmailNow). This position reports to our Director of Customer Programs. (Note: This position is available for our Bethesda, Md. office.)

A qualified candidate is able to:

  • Troubleshoot email product questions
  • Convert concerned customers into fans of Network for Good through superior customer service
  • Clearly communicate instructions and guidance, both through stellar written and oral communication
  • Explain technical concepts and solutions to non-technical users
  • Work well as a part of a team – enjoy collaborating with others and possess a strong interest in serving others
  • Handle challenging situations with poise and grace
  • Suggest ideas or feature requests that will better serve our community
  • Patiently navigate through multiple applications and services; handle support on multiple platforms via phone, email and live chat correspondence
  • Quickly grasp the ins and outs of multiple products and systems as well as policies and procedures


Job Responsibilities:

  • Provide outstanding customer correspondence via phone, email and chat
  • Troubleshoot and report technical issues as needed
  • Assist with our email product design process and editing of custom stationery
  • Gather feedback from customers to improve existing services 
  • Help coordinate customer migration to new products
  • Coordinate special projects that relate to customer service operations


Qualifications:

  • An extraordinary service-oriented attitude
  • Bachelor’s degree or equivalent experience with minimum of 1 year of customer service experience
  • Experience using email marketing tools and HTML editing skills is required
  • Experience with working in a CRM system, Salesforce.com experience preferred
  • Working knowledge of social media and web-based tools
  • Candidates submitting an application must have legal authorization to work in the United States


To apply, please send a resume and cover letter that explains your qualifications and desire to offer first-class support to Network for Good’s customers to: resumes@networkforgood.org
 
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